Delivery Lead

Job Title: Delivery Lead ITSM Migration Project
Location: Baltic States + Poland (Remote-first with occasional travel)
Start Date: ASAP
End Date: 31 December 2025
Contract Type: Freelance / Full-time
Languages: English (Fluent)

Role Overview
We are seeking a seasoned Delivery Lead to manage key transformation initiatives within a banking client's IT Operational and User Experience portfolio. The primary responsibility is overseeing the migration of ITSM platforms including Jira, Confluence, and Service Now from on-premise infrastructure to cloud environments. The role will also lead a Data Loss Prevention (DLP) project and ensure all activities align with banking compliance and regulatory standards.

Key Responsibilities

• Lead end-to-end delivery of ITSM platform migrations, from planning to deployment

• Oversee Jira, Confluence, and ServiceNow transitions from on-prem to cloud

• Manage the delivery of the Data Loss Prevention (DLP) initiative

• Coordinate cross-functional teams, including technical leads, vendors, and security experts

• Ensure adherence to compliance, data privacy, and regulatory frameworks

• Identify, manage, and resolve complex risks and dependencies across projects

• Drive stakeholder communication, project governance, and steering committee reporting

• Contribute to change management strategy and support user adoption

Must-Have Requirements

• Proven experience leading complex ITSM projects, including tool implementation and cloud migration

• Hands-on expertise with Jira and Confluence (on-prem and cloud experience preferred)

• Previous delivery leadership experience within banking or other highly regulated industries

• Solid understanding of data sensitivity, secure migration practices, and protection of proprietary data

• Knowledge of legal, regulatory, and compliance considerations in IT transformation

• Excellent communication, stakeholder management, and executive reporting skills

• Strong problem-solving abilities and experience with high-impact change initiatives

If you have a track record of delivering high-impact ITSM transformations in banking or regulated environments and enjoy leading cloud migration and data protection initiatives, we welcome your application.

Place of work