Danish Customer Support Analyst - Sofia

Customer Support Analyst Danish & English

Help people trust their money in a digital world.

This isn't a script-reading job.

You'll be the human connection between users and a world-class fintech platform where accuracy, clarity, and empathy are key to every interaction.

We're hiring a Danish-speaking Customer Support Analyst who's curious, detail-oriented, and ready to become an expert in digital finance support. If you've got the communication skills, we'll teach you the tools and together, we'll build a support experience that users trust.

What You'll Do:

Support Danish and English-speaking users with questions about payments, accounts, and financial tools

Investigate platform behavior, detect inconsistencies, and escalate where needed

Liaise with compliance, technical, and fraud teams to ensure fast, accurate resolution

Offer users not just answers, but confidence

Keep service quality high even when things get complex or time-sensitive

What We're Looking For:

Fluency in Danish (C1/C2) and English (B2 or higher)

Experience in customer support or a service-driven role fintech or tech is a bonus

Tech-comfortable: navigating dashboards, CRMs, or internal platforms feels natural

Strong written and verbal communication skills, with a calm, clear approach

A mindset that values precision, patience, and user trust

What We Offer:

Relocation package available

Structured onboarding and fintech training, no finance background needed

A multicultural, supportive team focused on excellence, not call volume

Career development and the chance to grow with a rapidly evolving sector

The opportunity to make a real impact in how users experience and trust their financial tools

If you're ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step.

Apply now and shape how the future of fintech feels.

Place of work