Customer Service Representative

Position: Customer Service Representative (Turkish)

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide support to Content Creators/Influencers across Social Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools
• Perform outbound calls to ensure customers understand information
• Provide product and tool support to improve clients experience
• Identify trends and solve problems facing multiple SMB clients

REQUIREMENTS:

• Native or fluent in Turkish (C1 level), with strong proficiency in both written and spoken communication. Strong proficiency in English, (B2)
• The candidate must be an EU Citizen or have a valid residency card.
• Ability to work quickly and efficiently under deadline pressure
• Very good accuracy and high attention to detail
• Proven ability to work and make decisions with minimal supervision
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills

OFFER:

• Affordable accommodation provided by the employer
• Cafeteria on site
• Paid training
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Relocation support with a room for candidates from abroad

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

Place of work