Customer Support Specialist

Job Posting: Customer Support Specialist (Czech C2 + English)

Position: Customer Support Specialist

Languages Required: Czech (C2) + English

Start Date: 12th May 2025

Location: Sofia, Bulgaria

Work Schedule:

• Monday to Saturday: 9:00 a.m. 11:00 p.m.
• Sunday: 10:00 a.m. 7:00 p.m.

Work Type: On-Site

Salary: 3,500 BGN gross

Job Summary:

We are looking for a dedicated and results-driven Customer Support Specialist to join our dynamic team in Sofia! In this role, you will handle customer inquiries and provide support in Czech and English, ensuring exceptional service delivery.

Key Responsibilities:

• Respond to customer inquiries via email, phone, or chat in Czech and English.
• Provide solutions to customer issues in a timely and professional manner.
• Accurately document customer interactions and solutions provided.
• Collaborate with internal teams to resolve complex issues.
• Offer recommendations to improve customer satisfaction.

Requirements:

• Proficiency in Czech (C2 level) and English (professional level).
• Strong communication and problem-solving skills.
• Ability to work full-time in an on-site environment.
• Availability to work the required schedule, including weekends.
• Prior customer service experience is a plus.

What We Offer:

• Competitive gross salary of 3,500 BGN.
• A supportive and friendly team environment.
• Opportunities for professional growth and development.

Interested? Send us your updated CV and cover letter to [insert email address] with the subject line Customer Support Specialist Application.

Place of work