Premium Customer Success Officer (French)

David Kennedy Recruitment is working with a multinational financial services company specializing in online trading that is seeking to onboard a French speaking Premium Customer Success Officer to join their team.  

Position:  Premium Customer Success Officer

Location: Limassol, Cyprus

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses, depending on experience.

DUTIES AND RESPONSIBILITIES:

• Develop and nurture long-term relationships with current clients, providing them with optimal service solutions.
• Monitor client satisfaction levels, gather feedback, and implement improvements where necessary.
• Stay informed on industry trends and developments.
• Present products and services to clients, showcasing their value and benefits.
• Address client inquiries and resolve issues, escalating to the appropriate department when needed.
• Ensure both your organization and clients comply with the terms and conditions of contracts.
• Understand client goals and work collaboratively to meet their objectives and targets.

REQUIREMENTS:

• Native or fluent in French (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency. 
• A degree in Economics, Business, or a related field.
• Minimum of two years’ experience in Client Relationship, Sales, Business Development, or Customer Support within the Forex industry.
• Strong understanding of financial markets and financial instruments.
• Familiarity with both technical and fundamental analysis.
• Exceptional copywriting abilities.
• Knowledge of key events, event parameters, and profile factors relevant to our industry.
• Highly self-motivated with a strong drive to achieve.
• Excellent communication and time management skills.

BENEFITS:

• Working schedule: 09:00AM-18:00PM
• Comprehensive Global Health Insurance Plan, covering both the employee and their immediate family from the start.
• Unlimited access to Udemy Business for ongoing learning and development.
• Company discount card offering savings on a wide range of products and services.
• Corporate events and team-building activities to foster collaboration and engagement.
• Opportunities for both professional and personal growth in a dynamic, fast-paced environment.

Place of work