Manager of Operations Control Room

David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Manager of Operations Control Room to join their team in Bogota, Colombia. 

Position: Manager of Operations Control Room

Location: Bogota, Colombia

Employment type: Full-time

Work model: on-site 

Benefits: base salary

DUTIES AND RESPONSIBILITIES

• Build and maintain relationships with internal and external clients (staff, operators)
• Coordinate and supervise staff, ensuring adherence to company standards
• Contribute to company development through operational support and feedback
• Document tasks and report to management, including data analysis and KPIs
• Motivate, train, and coach staff, especially new employees and OCR team members
• Develop and implement procedures, workflows, and performance metrics for OCR
• Submit consolidated bonus reports to HR on time
• Manage resources to achieve performance goals and ensure service standards
• Stay updated on company procedures, promotions, and game strategies
• Report deviations from company standards and suggest improvements to enhance player experience
• Support ISO certification efforts and communicate player feedback to management

REQUIREMENTS:

• Proficient in English (C1), with strong verbal and written communication skills.
• A bachelor's degree in business administration, operations management, or a related field; a master's degree is preferred
• Relevant certifications in project management, operations, or leadership (e.g., PMP, Six Sigma) are a plus
• Extensive experience in operations management, with significant leadership exposure
• Proven experience in control room operations or similar environments
• Experience in the iGaming industry or related fields is highly desirable
• Strong understanding of operational control systems, both software and hardware
• Proficient in data analysis tools and reporting software
• Familiarity with industry regulations and compliance standards
• Ability to inspire and motivate teams to achieve operational excellence
• Proven ability to manage cross-functional teams and multi-disciplinary projects

BENEFITS: 

Place of work