Engagement Manager (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Engagement Manager for their Malaga office. 

Position: Engagement Manager

Location: Malaga, Spain

Employment type: Full-time

Remuneration: Base salary + bonus

DUTIES AND RESPONSIBILITIES:

• Provide dedicated support to a select group of partners who are developing, publishing, and expanding applications on cloud platforms as part of a strategic success program
• Serve as the primary point of contact, delivering a positive first impression and establishing a foundation for a lasting partner relationship
• Define a clear call purpose and conversation approach, ensuring consistent and repeatable execution
• Focus on specific products and offerings tailored to the target audience
• Implement a structured multi-channel outreach strategy, utilising calls, emails, and social media
• Prioritise customer satisfaction and strive to deliver an exceptional engagement experience for customers and prospects.
• Position competitive solutions and offerings in alignment with customer needs and experiences
• Gather and relay customer feedback, to inform future business decisions

REQUIREMENTS:

• Native/Fluent in German (C1), both written and verbal, with strong proficiency in English
• Have 1-2 years of experience in sales, with a proven track record of success and/or experience in account or customer management
• Proficient in using office productivity tools and Customer Relationship Management (CRM) systems
• Experience working with or selling cloud-based solutions or similar technologies
• Hold relevant certifications in cloud platforms or related technologies

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Indefinido contract
• Work schedule from Monday to Friday, 9AM-6PM
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential
• Meal cards
• Performance bonus

Place of work