Customer Service Officer

Join Noumi: Imagining a Healthier Tomorrow 🌱 At Noumi Limited (ASX: NOU), we’re blending the power of nature and science to create nourishing products that support healthier lives, communities, and the planet. With leading brands like MilkLab, Australia’s Own, Vital Strength, Crankt, and Uprotein, our products are enjoyed across 24 countries - and we’re just getting started. With 500+ team members worldwide, two manufacturing sites in Australia, and offices in Australia, Singapore, and China, we’re proud to be a leader in plant-based and dairy beverages, sports nutrition, and lactoferrin both locally and globally. Every day at Noumi brings new opportunities to grow, make an impact, and be part of something bigger. Our Healthier Tomorrow plan puts sustainability and wellbeing at the heart of everything we do, from the products we create to the way we support our people. The Opportunity You will take ownership of the full order lifecycle, from initial enquiry through to delivery. Working closely with internal teams across Sales, Supply Chain, Production, and Logistics, you’ll ensure orders are processed accurately, delivered on time, and supported by clear communication every step of the way. Manage customer orders from receipt through to delivery Communicate proactively with customers on order status and updates Coordinate with internal teams to meet delivery requirements Deliver exceptional service across phone, email, and other channels Build strong relationships with customers and resolve issues effectively Maintain accurate records and support reporting requirements What you’ll bring Previous experience in customer service or order management Experience in FMCG or a fast-paced environment (highly regarded) Strong communication and relationship-building skills High attention to detail and strong administrative capability Ability to manage multiple priorities and meet deadlines Proactive, solutions-focused mindset with a team-first approach Why Noumi? This year, we achieved 90% participation in our Gallup Employee Engagement Survey – a world-class result - and recorded year-on-year improvement in overall engagement scores. We’re committed to building an inclusive culture where every team member can thrive. Here’s a taste of what you can expect when you join our team: Paid Parental Leave – supporting you through life’s big moments. Quarterly Product Allowance – enjoy our leading brands like MilkLab, Uprotein, and Vital Strength. Wellbeing Support – access to Sonder, our EAP, and other wellbeing programs. Salary Packaging Options – including novated leases through SG Fleet. Curious to learn more about what we do? Explore our range of products at noumi.com.au . Ready to be part of a company that’s imagining a healthier tomorrow ? Apply now and grow your career with Noumi.