German-Speaking Contact Centre Agent – International Airline

Job Title: German-Speaking Contact Centre Agent – International Airline Location: Malta (On-Site) Start Date: 20 April 2026 Schedule: Monday–Friday, between 09:00–18:30 (8-hour shifts) Eligibility: Local candidates currently based in Malta About the Role Join the customer service team of a leading international airline and help deliver a seamless travel experience for passengers around the world. As a German-speaking Contact Centre Agent, you will be the first point of contact for customers, assisting with flight-related inquiries, reservations, and travel support while ensuring an excellent customer experience. Key Responsibilities Provide professional customer support via phone, email, or chat Assist passengers with flight bookings, changes, cancellations, and general travel inquiries Offer accurate information about airline services, policies, and travel requirements Resolve customer issues efficiently while maintaining a high level of service quality Accurately document interactions and update customer records in internal systems Work collaboratively with team members to meet service and performance targets Requirements Native or near-native German (C2 level) Strong English communication skills (C1 level) Previous experience in customer service or contact centre environments is an advantage Strong problem-solving and communication skills Ability to multitask and remain professional in a fast-paced environment Must currently reside in Malta (local candidates only) Compensation Call Centre Agent hourly rates: Month 1: €5.60 per hour Month 2: €8.10 per hour After probation: €8.50 per hour After 12 months: €8.75 per hour (performance-based) After 18 months: €9.20 per hour (performance-based) Additional Benefits Performance Bonus: Up to €2,000 per year (paid quarterly, eligible after the 6‑month probation period) Language Allowance: €250 per month (after completion of training) Relocation Allowance: €2,000 (paid after 1 month of employment) If you are passionate about customer service, fluent in German and English, and looking to grow your career within the international aviation industry, this opportunity in Malta could be the perfect fit.