Customer Experience Specialist (Remote)

We are seeking a Customer Experience Specialist to support clients with personalized travel planning and service coordination. This role is ideal for individuals who are customer-focused, detail-oriented, and passionate about helping others create memorable experiences. This position emphasizes relationship-building, service excellence, and client support throughout the travel planning process. Key Responsibilities Consult with client to understand their travel preferences, budgets and needs Provide exceptional customer service before, during, and after travel bookings Research travel options including accommodations, transportation, and activities Present customized recommendations and service solutions Coordinate reservations and confirm booking details Maintain accurate client records and follow up to ensure satisfaction Resolve customer questions or concerns in a timely and professional manner Qualifications Strong communication and interpersonal skills Customer service experience preferred (retail, hospitality, call center, or service industries welcome) Detail-oriented with strong organizational skills Comfortable using online systems and booking platforms Self-motivated with the ability to manage time independently High school diploma or equivalent required Preferred (Not Required) Sales or client-facing experience Experience in hospitality, events, or travel services Entrepreneurial mindset What We Offer Flexible schedule options Remote work opportunities Training and professional development Access to travel industry resources and supplier partnerships Performance-based earning potential Supportive team environment