German Technical support L2

Level 2 Technical Support (German) – Remote (Medical App Project) Deadline: April 22, 2026 Start: May 2026 (1st–2nd week) Contract: Freelance | Remote: 100% Languages: German (C2/native) + English About the Role TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project. This is a hybrid L1 + L2 role: Handle user support (calls & tickets) Investigate and resolve technical issues You'll act as a bridge between users and engineering teams. Responsibilities L1 – Customer Support Inbound calls (users/patients) Onboarding, navigation, basic troubleshooting Real-time support & clear communication Case documentation in Zendesk L2 – Technical Support Investigate escalations & replicate issues Analyze logs/API behavior Identify root cause Escalate to L3 with clear documentation Follow up & identify recurring issues Profile Native German + strong English 1–3 years in technical/customer support (L2 preferred) Strong troubleshooting & analytical skills Basic APIs/logs/backend understanding Experience with admin tools & inbound calls Clear communicator with customer focus Tools: Zendesk (mandatory), Five9/CRM (plus) Schedule 08:00–17:00 (CEST) 8h/day (split between 2 talents) Flexibility required Compensation & Training €15/hour (production + training) Training duration: ~2–2.5 weeks (May 2026) Technical Requirements Stable wired internet 8GB RAM, 1.8GHz CPU, 10GB free storage 1920x1080 screen preferred Wired USB headset Windows 11+ or macOS 14+ Why Join TalentWorldGroup Fully remote, flexible setup Freelance cooperation agreement Stable, long-term collaboration Paid training Growth into English projects or broader CSR roles Supportive international team