Customer Service Representative (CW - 12042024 - PTCSR)

Position: Customer Service Representative Number of hours: __ hours/week Schedule: PST Tasks required: Respond to customer inquiries via email, chat, and phone, ensuring prompt and accurate assistance. Address customer concerns, troubleshoot problems, and provide effective solutions in a timely manner. Stay updated on company products and services to provide accurate information to customers. Assist customers with placing, tracking, and updating orders or resolving issues related to transactions. Maintain detailed records of customer interactions, feedback, and resolutions in the company’s CRM system. Recommend additional products or services to meet customer needs and enhance their experience, if applicable. Work with internal teams to escalate and resolve complex issues when necessary. Adhere to company policies and procedures, maintaining a high standard of professionalism in all interactions. Other ad hoc tasks that would be assigned Requirements: Proven work experience as a Customer Service Representative or relevant role isFvg required Experience handling different means of communication such as email, phone call, and chat is a must Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values Excellent working knowledge of various CRM tools and telephone systems Excellent communication and presentation skills Knows how to craft responses and do meaningful conversations Clear and concise communicator with effective verbal communication skills Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels The ability to take initiative and work independently as well as seek direction Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items