Business Process Analyst

Job Title: Business Process Analyst Role Purpose Analyze, document, and optimize end-to-end business processes across technology and operations to improve efficiency, strengthen controls, and support change and transformation initiatives. Key Responsibilities Analyze and document current-state (AS-IS) and future-state (TO-BE) business processes across operational and technology workflows Develop detailed process maps, workflows, and documentation using BPMN or similar methodologies. Identify process inefficiencies, risks, and control gaps, and recommend practical improvement solutions Collaborate with business, operations, and technology teams to support process redesign, automation, and optimization initiatives Support change and transformation programs by assessing process impacts and assisting with implementation activities Apply Lean or continuous improvement frameworks to drive sustainable process improvements Ensure process changes align with business objectives, risk management, and regulatory requirements Required Experience & Skills Minimum 5 years experience in business analysis or process analysis roles Strong knowledge of banking operations and operational control environments Proven experience in process mapping and documentation using BPMN or similar standards Experience applying Lean, continuous improvement, or process optimization methodologies Strong analytical, problem-solving, and stakeholder engagement skills Ability to work effectively across cross-functional business and technology teams Nice to Have Experience supporting digital transformation, automation, or system implementation initiatives Familiarity with risk, compliance, or regulatory frameworks in financial services Exposure to process automation tools or workflow management platforms Relevant certifications such as CBAP, Lean Six Sigma, or BPM certifications