Cold Caller (RBS - SAAS - FTCC)

Position: Cold Caller Number of hours: 40 hours/week Schedule: PST/BST Tasks required: Cold call prospects to sell the products and services of the client Provide information about product’s features, prices etc. and present their benefits Ask pertinent questions to understand the customer’s requirements Persuade the customer to buy by demonstrating how merchandise or services meet their needs Upsells customers to larger products, more extensive packages, or higher priced services Keep detailed record of call logs and enter data accurately and consistently into the company's database Must have the ability to create responses aligned with the company’s messaging and drive the conversation to an appointment Generate and source out leads through various channels Other ad hoc tasks that would be assigned Requirements: Proven work experience as a virtual Cold Caller/Telemarketer or a relevant role is required With standard neutral to American accent Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to call, connect, and interact with potential customers Knows how to craft responses and do meaningful conversations Very particular on the process of sourcing out leads and what tools to use Clear and concise communicator with a neutral English accent and effective verbal communication skills Self-disciplined and organized; able to consistently hit daily and monthly targets with limited supervision Highly organized and detail-oriented; able to efficiently prioritize multiple tasks Ability to work independently and in a team-oriented environment