Customer Service Representative - SD05082025 - FTCS

Position: Customer Service Representative Number of hours: 40 hours/week Schedule: 7AM-4PM PST Tasks required: Respond to customer inquiries via email, chat, or ticketing systems in a professional and timely manner Log and manage customer interactions using our support tools and CRM Collaborate with cross-functional teams (e.g., Product, Engineering) to escalate and resolve complex issues Send updates and daily reports in a timely manner Answer and route phone calls accurately; take messages when necessary Contribute to internal documentation and help center articles as needed Follow standard operating procedures (SOPs) for customer service interactions, documentation and issue resolution Complete other administrative tasks as assigned Requirements: 1+ years of experience in a customer support voice role Excellent written and verbal communication skills in English Strong troubleshooting and problem-solving skills Experience using support tools like Zendesk, Intercom, HubSpot, or similar platforms Ability to grasp complex technical concepts and explain them clearly to users Self-motivated with strong time management skills in a remote work environment Friendly, patient, and customer-focused attitude Able to work in a graveyard shift