Support

• Process and fulfil user access, mailbox, group membership, and service account requests in line with defined SLAs and security policies. • Perform access validation, troubleshooting, and entitlement corrections, escalating complex cases as required. • Execute provisioning/deprovisioning activities across AD, email systems, and integrated applications. • Ensure compliance with access governance controls, including documentation, audit readiness, and ticket hygiene. • Support user access review process, perform remediation and reporting. • Conduct root cause analysis for recurring access issues and recommend process improvements. • Perform provisioning and deprovisioning activities via Saviynt IGA, ensuring accurate entitlement mapping to SAP systems (ECC / S4 / BW / GRC as applicable). • Validate and troubleshoot failed provisioning jobs, connector issues, and access sync discrepancies between Saviynt and SAP. • Proficient in Spanish as most of interactions with end user will be in Spanish remote B1 english