Accounts Receivable/Collections Specialist | Shared Services

Work Schedule: Monday to Friday, Onsite - Dayshift Location: BGC, Taguig Industry: Shared Services | FMCG Key Responsibilities: Manage collections for assigned client portfolios, ensuring timely recovery of outstanding balances. Communicate with global stakeholders to resolve escalations, billing disputes, and account discrepancies. Monitor aging reports, track DSO, and follow up on overdue invoices to meet SLA targets. Collaborate with internal teams (billing, cash application, operations) to ensure accurate invoicing and account reconciliation. Maintain accurate records of collection activities and prepare regular reporting dashboards. Identify process gaps and recommend improvements to enhance efficiency and cash flow. Qualifications: 2–3 years of collections experience, preferably in a shared services or BPO environment. Experience working with global stakeholders across multiple regions. Proficiency in SAP and advanced Excel (formulas, pivot tables, reporting). Strong analytical, communication, and problem-solving skills. Ability to handle multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.