Business Analyst

About the Role: To bridge the gap between business needs and technical solutions by analysing requirements, improving business processes, and ensuring high-quality delivery of digital transformation projects. Key Responsibilities: Gather, analyse, and document business and technical requirements. Collaborate with stakeholders and IT teams to translate business needs into effective technical solutions. Analyse business processes and identify opportunities for improvement and digital transformation. Oversee quality assurance activities including testing, defect tracking, and system validation. Support user acceptance testing (UAT), system implementation, and user training. Monitor system performance, manage incidents, and ensure timely resolution of issues. Maintain documentation and coordinate with vendors and internal teams for project delivery. Qualification & Education: Minimum 10 years of experience as a Business Analyst and Quality Assurance professional, preferably within the insurance industry, with strong knowledge of SDLC, testing methodologies, and tools such as JIRA or automation frameworks. Bachelor's degree in Business Administration, Computer Science, or a related field Professional certifications such as PMP, Agile, Scrum, or Six Sigma are preferred Negotiation Skills Effective utilisation of Budget