Customer Support Specialist – German-speaking

Customer Support Specialist – German-speaking Lisbon, Portugal | On-site We are currently hiring German-speaking Customer Support Specialists to join an international team supporting a global digital platform. This is a great opportunity to start or grow your career in a dynamic, fast-paced environment. Role Overview In this role, you will provide customer support via live chat and email (with occasional inbound calls), helping users resolve issues and ensuring a high-quality customer experience. You will work on a globally recognized platform, supporting users with technical and account-related inquiries in a structured and process-driven environment. Key Responsibilities Provide support via live chat and email (inbound calls may occur) Identify customer issues and troubleshoot effectively Assist users with topics such as: Video playback and uploading issues Account and membership-related questions Technical bugs and platform navigation Understand and apply platform policies, safety, and copyright guidelines Document all interactions accurately and categorize cases Analyze recurring issues and contribute to reporting and insights Candidate Profile Fluent in German (B2+ minimum) Good command of English Strong problem-solving and communication skills Ability to work in a fast-paced, structured environment Comfortable working with repetitive tasks and processes Open to working on-site in Lisbon Available for rotational shifts (Monday–Sunday, 08:00–24:00) Previous experience is a plus, but not required Eligibility to work in the EU (EU passport or valid work permit) Working Hours Rotational shifts: Monday to Sunday Between 08:00 – 24:00 Compensation & Benefits Base Salary: €15,260/year Monthly Language Bonus: €235 Transportation Bonus: €720/year Performance Bonus: 5% of annual base salary Meal Allowance: €7.63/day (net, meal card) Additional Benefits Signing bonus (depending on profile) Relocation bonus: €2,000 (gross) Full relocation support (NIF, NISS, housing assistance) Health & Life Insurance (including family plan) Paid training (1 month) Fixed-term contract: 1-year + 30-day probation Why Join? Opportunity to work on a globally recognized digital platform International and multicultural team environment Entry-level friendly (no experience required) Career growth opportunities within a global organization Full relocation support to Lisbon