French Customer Advisor in Braga | Permanent Contract

Launch Your Career as a Customer Advisor Join a dynamic and supportive team where empathy, teamwork, and professionalism guide every interaction. If you’re organized, proactive, and enjoy helping others, this is a great opportunity to grow your career in customer service. Role Overview: As a Customer Advisor, you will act as the primary point of contact for customers, assisting them via phone, email, and live chat. Your focus will be on delivering accurate and timely information while ensuring a smooth, positive experience throughout the customer journey. Key Responsibilities: Multi-Channel Support: Deliver professional assistance via phone, email, and chat Problem Solving: Address product and service inquiries, resolve issues, and support account-related requests Customer Engagement: Communicate clearly and effectively to ensure customers feel understood and supported Accurate Documentation: Log all interactions and resolutions accurately in internal systems Escalation Management: Recognize complex or sensitive issues and escalate them when needed Team Collaboration: Partner with internal teams to resolve cases efficiently Performance Goals: Achieve KPIs, quality standards, and response-time targets Continuous Learning: Stay informed about products, policies, and best practices to consistently deliver excellent service Requirements: Language Proficiency: Fluent in French (C1/C2 level) Eligibility: EU citizenship or a valid Portuguese residency card Experience: 0–1 year in customer support or a related role Skills: Strong communication, analytical, and problem-solving abilities Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment Why Join Us? Competitive Salary: Compensation that reflects your skills and potential Performance Bonus: Recognition for outstanding results Meal Allowance: Daily support for your meals Transportation Support: Assistance with commuting costs Health & Life Insurance: Comprehensive coverage for your peace of mind Relocation Package: Smooth transition support if you’re moving to Portugal Remote Work: Enjoy the flexibility of working from home Ready to elevate your career? Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!