Dutch Customer Agent in Athens

Kick-Start Your Career as a Customer Agent! Do you like helping people and solving travel-related issues with ease? Become part of a dynamic, supportive team committed to creating smooth and stress-free travel experiences. This role is perfect for organized, proactive individuals with a passion for outstanding customer service. About the Role: As a Customer Agent, you’ll serve as the primary contact for customers seeking assistance before, during, or after their trips. Using digital channels, you’ll handle inquiries related to bookings, itinerary changes, cancellations, refunds, and general travel concerns—ensuring every journey is seamless and enjoyable. Key Responsibilities: Assist customers via chat, email, and online platforms with a variety of travel-related questions Manage bookings for flights, hotels, car rentals, and activities, including modifications and cancellations Provide accurate information on travel plans, entry requirements, baggage policies, and refund processes Support customers with account issues, payments, and loyalty or rewards programs Recognize urgent or complex situations, such as delays or missed connections, and escalate when needed Record all customer interactions accurately in internal systems Work closely with internal teams and external partners to maintain high service quality Meet performance goals related to quality and response times Stay updated on travel policies, destination information, tools, and process improvements Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Greek residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: Competitive Salary : Based on your experience and skills Performance Bonuses : Rewards for outstanding service Comprehensive Insurance : Health and life coverage for your well-being Meal Allowance : Support for daily meals Onsite Work: Engage and grow in a collaborative office environment Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!