Flight Ticket Associate

US Flights & Ticketing Associate Full-Time | On-site, Orlando, FL Role Overview We are looking for a detail-oriented US Flights & Ticketing Associate based in Orlando, FL, to manage all flight-related activities, from booking and ticketing to pre- and post-sales support. You will play a key role in delivering a seamless customer journey while driving profitability through expert knowledge of GDS, NDC, and airline products. Key Responsibilities Process and issue tickets for GDS and NDC bookings, ensuring accuracy and efficiency Handle all post-booking tasks including schedule changes, GDS management, and reservation reconciliation Manage flight inquiries promptly, meeting KPI targets for response times and resolution Provide expert guidance on airlines and routes to optimize both customer satisfaction and profitability Support the concierge delivery process by sourcing suitable flight options and presenting upsell opportunities Identify, source, and administer group flight opportunities Liaise with airlines and consolidators to ensure a smooth end-to-end customer experience Collaborate with global flights teams to align on processes and best practices Requirements GDS expertise with training on Galileo, Amadeus, or Sabre Experience in commercial travel and airline ticketing Retail travel agency background Highly organized with the ability to manage competing priorities in a fast-paced environment Strong attention to detail and a proactive, solutions-focused approach Must be based in or able to commute to Orlando, FL