Cruise Sales Team Lead

Cruise Sales Team Lead Location: Orlando, FL (Onsite) |Full-Time Role Overview We are hiring a Cruise Sales Team Lead for an elite travel company based in Orlando, FL. This is a player-coach role for someone who leads from the front, a strong cruise sales performer who is ready to step into leadership and help elevate the people around them. You will carry your own book of business while guiding a team of Sales Advisors to hit conversion and upsell targets. Note: This role includes rotational weekend and evening coverage. Key Responsibilities Lead and support a team of cruise Sales Advisors, providing daily guidance, motivation, and performance coaching Own personal cruise sales targets alongside team KPIs for conversion and upselling Support the onboarding and training of new Sales Advisors, including open, sell, and close coaching Conduct regular 1-2-1s and call monitoring, delivering constructive feedback on strengths and development areas Brief the team daily, ensuring key messages and product updates are communicated clearly Monitor individual and team QA and accuracy scores, flagging issues to the Sales Manager Handle escalated customer inquiries and complaints in a professional and timely manner Ensure prompt response to all inbound calls and email inquiries Contribute customer and market insights to internal product and cross-functional discussions Requirements Essential Proven cruise sales experience with a strong personal track record of hitting and exceeding targets Some prior experience leading, mentoring, or supporting a sales team Deep knowledge of cruise products, itineraries, and the premium travel market Confident communicator with excellent verbal and written skills Energetic, resilient, and able to maintain a positive team environment under pressure Highly organized with the ability to balance personal sales activity and team responsibilities Flexible availability, including evenings and weekends on a rota basis Must be based in or able to commute to Orlando, FL, for onsite work Desirable Experience with luxury or ultra-premium cruise lines