German Speaking Junior Customer Support Representative

Key Responsibilities: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Provide accurate information about products and services, ensuring a high level of customer satisfaction. Resolve customer complaints efficiently and escalate complex issues to the appropriate department when necessary. Maintain up-to-date knowledge of company products, policies, and procedures. Assist customers with troubleshooting and provide technical support when required. Document customer interactions and feedback to help improve services and processes. Collaborate with other team members to ensure seamless customer service delivery. Requirements: Fluent or native-level German (C2/C1) and good command of English (B2) . Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive approach to customer concerns. Ability to work effectively both independently and as part of a team. Basic computer skills and familiarity with CRM systems or willingness to learn. Previous experience in customer service is a plus but not mandatory. Eligibility to work in Spain. What We Offer: Competitive salary package with performance-based incentives. Comprehensive training and continuous learning opportunities. Hybrid work model after the initial training period. A multicultural and supportive work environment. Career growth opportunities within the company. Benefits such as health insurance, meal vouchers, and transportation allowance. Work Schedule: Full-time position (40 hours/week). Rotational shifts, including weekends and holidays.