Dutch-Speaking Customer Care Specialist

We are partnering with a leading international company in Portugal to recruit Customer Support Specialists for a large-scale public infrastructure project based in Porto. This is a stable, long-term opportunity within a regulated and essential services environment, ideal for professionals who enjoy structured processes, customer interaction, and administrative accuracy . Your Responsibilities Handle customer inquiries related to accounts, billing, tolls, and service information Register requests, complaints, and inquiries in internal systems, ensuring full traceability Perform billing, collections, and revenue reconciliation tasks Communicate with external stakeholders, including authorities and regulatory bodies, when required Ensure data accuracy and compliance with internal policies and regulations Contribute to service quality, revenue protection, and customer satisfaction All communication is handled via phone, email, and digital channels Your Profile Native or C1 level Dutch with good command of English Comfortable interacting with customers and handling administrative tasks Detail-oriented , with strong accuracy in data handling and documentation Clear and professional communication skills (written and verbal) Well-organized and reliable in following procedures and deadlines Willing to work in a structured and regulated environment Previous experience in customer service, billing, collections, or administration is a plus The Offer Meal allowance Health insurance Fully paid training before starting Portuguese employment contract Rotational shifts from Monday to Sunday between 07:00 and 23:00 (8 hours/day + lunch break) Optional company accommodation for eligible international candidates