Customer Success Manager | B2B Technology - Germany (Hybrid)

Company Overview A B2B technology company developing AI-powered solutions Helps companies in the construction sector identify relevant projects and optimize their sales processes Founded in 2015 and currently in a scale-up growth phase Headquarters in Munich with an international team Company language: English Why this company? AI-driven product with real business impact Investment-backed and scaling rapidly Small, high-impact team environment Role Overview As a Customer Success Manager , you will ensure customers successfully adopt and use the platform, helping them improve their sales processes and achieve measurable business outcomes. You will act as a trusted advisor, consultant, and coach throughout the entire customer lifecycle. Key Responsibilities Manage customer onboarding and ensure smooth implementation Build and maintain strong, long-term client relationships Drive product adoption, retention, upsell, and revenue growth Analyze customer needs and provide strategic guidance Deliver training sessions (e.g. social selling, outreach, sales processes) Conduct pipeline reviews and performance analysis Collaborate with product and internal teams to improve customer experience Contribute to optimizing Customer Success processes Conduct on-site workshops and customer visits when needed Success Metrics (KPIs) Customer retention rate Upsell & cross-sell revenue Successful and timely onboarding Your Profile 2–3 years of experience in Customer Success within a B2B technology or software company Fluent in German (C2) and English (C1) Strong communication and presentation skills Analytical mindset with a solution-oriented approach Ability to thrive in a fast-paced, dynamic environment Proactive, accountable, and highly communicative Location & Working Model Munich, Germany Hybrid (2–3 days home office per week) ~20% travel required Compensation & Contract ~€50,000 gross annual base salary 30% variable bonus (70/30 split) Full-time, permanent contract 6-month probation period Unlimited vacation policy Benefits & Perks International team (11+ countries) Flexible hybrid working model Unlimited vacation Learning & development budget Fitness & wellbeing support Team events and off-sites Referral bonus program Family & pet-friendly environment Buddy program for onboarding Why Apply? Work with an AI-driven product delivering real customer value Take ownership in a high-growth scale-up environment Make a direct impact on customer success and company growth Be part of an international, collaborative team Hiring Process HR Interview Business Interview Offer