Operations Manager

Job Title: Assistant Chief Operating Officer (Pathway to COO) Company: Confidential Luxury Real Estate Firm Location: Jersey City, NJ Reports To: Chief Operating Officer / CEO Position Overview We are seeking a highly strategic and execution-focused Assistant Chief Operating Officer to partner directly with executive leadership in scaling a high-growth luxury real estate platform. This role is designed as a succession pathway to Chief Operating Officer , offering significant exposure to enterprise-level decision-making, operational design, and growth strategy. The ideal candidate combines analytical rigor, operational excellence, and leadership maturity , with a proven ability to drive performance across complex, service-oriented organizations. Key Responsibilities Strategic Execution Translate executive vision into actionable operating plans across brokerage, development, and client services divisions Drive cross-functional initiatives that improve efficiency, profitability, and client experience Partner with leadership on expansion strategy, including new markets, service lines, and partnerships Operational Leadership Oversee day-to-day business operations, ensuring alignment with performance goals and brand standards Build and optimize systems, workflows, and KPIs across all departments Lead operational scaling efforts, including technology implementation and process standardization Financial & Performance Management Partner with finance to manage budgets, forecasts, and unit economics Identify opportunities to increase margins and reduce operational inefficiencies Develop dashboards and reporting for executive visibility Client Experience & Brand Integrity Ensure operational excellence aligns with a best-in-class luxury client experience Collaborate with sales leadership to support top-producing agents and teams Uphold brand standards across all touchpoints Benefits: 401(k) Dental insurance Health insurance Paid time off Education: Bachelor's (Required)