Customer Service (German + English) | Lisbon, Portugal Monday to Friday

Lisbon, Portugal | On-Site | German + English | Monday to Friday (including bank holidays): 07:30 AM to 08:00 PM (Rotational shifts) | Start Date: 16/Apr/26 | CDD 6 months ABOUT THE ROLE: We are recruiting German-speaking Customer Service Representatives to join our team in Lisbon, working with a leading insurance company. This is an excellent opportunity for multilingual professionals to build their career in customer support within a dynamic and international environment. WHAT YOU WILL DO: — Provide outstanding customer service to German-speaking clients via phone, email, or chat — Handle customer inquiries, complaints, and requests professionally and efficiently — Support clients with insurance-related questions and processes — Maintain accurate records of customer interactions — Work collaboratively with team members to ensure high service standards — Follow company procedures and quality guidelines WHAT WE ARE LOOKING FOR: — Fluent in German (written and spoken) — Fluent in English (written and spoken) — Strong communication and interpersonal skills — Customer-focused mindset with problem-solving abilities — Ability to work rotational shifts including bank holidays — Valid documentation for working in Portugal WHAT'S IN IT FOR YOU: — Competitive base salary paid over 14 months — Performance Bonus: 100€ per month (11 months) — Attendance Bonus: 100€ per month (11 months) — Meal Allowance: 7.63€ per day — Welcome Bonus paid in 12 monthly instalments during the first year — Health Insurance from day 1 (monthly contribution required; free after 6 months) — Weekends off — Professional development opportunities in an international setting — Relocation support: Shared accommodation available for up to 12 months for candidates relocating from outside Portugal (details discussed during interview). Relocation support also available for candidates relocating within Portugal DOCUMENTATION REQUIRED: — EU ID, or — Residence card, or — Manifestação de Interesse, or — Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF, or — Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF — NISS is preferable; support can be provided Interested candidates should apply directly