Operations Excellence Manager

🏠 What Do We Do? Born in 2021 from the desire to make cities less polluted and quieter, Electra is helping to shift usage towards electric mobility by tackling the main barrier: charging. Electra is constantly innovating to make electric vehicle charging easier , with a network of fast charging stations (20 minutes on average) and a maximally simplified user experience. Based in Paris, Lyon, Bordeau, Nantes, Brussels, Madrid, Zurich, Vienna, Munich, Milan and Amsterdam, Electra's teams aim to deploy a network of 15,000 fast charging points by 2030 , proud to contribute to the energy transition in Europe. In 4 years, we have: Deployed +640 stations and over 4000 fast-charging points Secured thousands of stations to establish Electra as a leader in the European market Opened several offices in France and Europe Raised over €1 billion in equity and debt financing from renowned investors and institutions Joined the French Tech Next 40 and won the European Scale-up of the Year 2024 award Assembled a team of over 240 talents… and this is just the beginning ! 💼 Your Mission Within the Operations HQ team, you will be the operational excellence lead: defining the vision and roadmap for how Electra's operations (Maintenance, Customer Care, Logistics) work, scale, and improve. Reporting to the VP Operations and managing a small team of xOps, you will collaborate closely with operational leads, country teams, and the Product Engineering team to ensure our systems and processes scale without compromising quality or cost. You will own the full xOps agenda, setting priorities together with the VP, driving structural initiatives, and staying close enough to the ground to make things actually happen. This is both a strategic and hands-on role, for someone who enjoys building as much as leading. Your role is built around three pillars: Ops Strategy & Roadmap : owning the vision, priorities, and delivery of operational improvement initiatives across all Operations domains Tools & Systems : leading the deployment and adoption of the right operational tooling across Maintenance, Customer Care, and Logistics Knowledge & Enablement : building the standards, documentation, and capabilities that empower teams to execute with consistency 🎯 Your Responsibilities 1. Ops Strategy & Continuous Improvement Own the xOps roadmap for Operations domains Define and maintain the operational improvement roadmap across Maintenance, Customer Care, and Logistics, aligned with Operations priorities Identify the highest-leverage initiatives (process, tooling, data, organization) and build the case for prioritization Translate field realities and business needs into structured, sequenced improvement programs Lead cross-functional improvement initiatives Drive end-to-end execution of key initiatives: from diagnosis and design to deployment and measurement Align stakeholders across HQ and country teams, and ensure sustained adoption Serve as a thought partner to the VP Operations Bring structured analysis and clear recommendations on operational challenges Proactively flag risks and opportunities across the three Ops domains 2. Tools & Systems Ownership Lead operational tool strategy and deployment Assess tooling gaps across Maintenance (CMMS/FSM), Customer Care, and Logistics Define requirements, select vendors where needed, and drive deployment programs end-to-end, in collaboration with Data or Product teams Leverage experience from industrial ERP or similar deployments to de-risk implementation and drive adoption Translate operational needs into product requirements Work closely with the Product Engineering team to ensure internally built tools reflect ground-level realities Maintain a builder mindset: ready to structure requirements, test solutions, and iterate continuously Spare parts & supply chain tooling Structure and improve spare parts tracking, replenishment processes, and supplier coordination in collaboration with the Logistics team 3. Data & Performance Define and track operational KPIs Drive the performance framework for xOps initiatives: define metrics, track impact, and report on progress Leverage operational data to identify improvement opportunities and benchmark performance across countries Support data-driven decision-making Enable country teams and operational managers to make better decisions through cleaner data, better dashboards, and improved reporting processes 4. Knowledge Management & Enablement Build and maintain the knowledge base Centralize institutional knowledge, field feedback, and best practices across all Ops domains Ensure documentation is actionable, up to date, and accessible for country teams 5. Team Leadership Manage, coach, and develop a team of xOps Associates Allocate workload across team members in line with roadmap priorities Create a high-accountability environment where the team delivers with autonomy and quality Act as a career development partner: provide regular feedback, support skill building, and help each team member grow 😎 Your Profile Technical skills Ops systems expertise : strong experience deploying or managing operational tools in an industrial or infrastructure context (ERP, FSM, or similar required; CMMS a plus) Process design : structured approach to SOPs, methodological frameworks, and continuous improvement (Lean, Six Sigma, or equivalent mindset) Data literacy : comfortable with operational data, KPI design, and basic BI tools (Google Sheets, Looker, or equivalent) Product & builder mindset : ability to translate operational needs into clear product requirements and iterate quickly with engineering teams Behavioral skills Strategic clarity : able to step back, identify what matters most, and articulate a clear roadmap, even in complex or ambiguous environments Leadership without hierarchy : influences and aligns cross-functional stakeholders, earns trust through expertise and delivery Field proximity : stays close to operational realities; communicates credibly across all levels, from field technicians to senior leadership Initiative & accountability : takes initiative, drives execution, and holds themselves accountable for outcomes, not just outputs Pedagogy : enjoys enabling teams, simplifying complexity, and building organizational capability over time People leadership : experience managing or mentoring junior team members; able to develop talent, delegate effectively, and foster ownership within the team Cross-cultural agility : comfortable working in an international, multi-country context Experience Fluent in English and French 5-7 years of experience in operational excellence, Ops transformation, or a similar role Proven experience leading tool or system deployments in an operational/industrial environment (ERP, FSM, or similar required; knowledge of CMMS tools would be a plus) Experience working cross-functionally across multiple Ops domains (maintenance, supply chain, service operations) is strongly valued First experience managing or leading a small team is a plus (direct management or project leadership) Experience in a high-growth or transformation context (scale-up, infrastructure, or fast-paced industrial environment) is a plus Interest in energy infrastructure and EV charging is appreciated but not required ⚡️ What Electra Offers You A key role in a massive international rollout of Europe’s largest fast-charging network Opportunities to grow across engineering, operations, and strategy A collaborative and mission-driven environment Real impact on the energy transition and the future of mobility An attractive compensation package with fixed and variable components (evaluated and paid quarterly) Brand-new offices in the 2nd arrondissement of Paris or Lyon. 2 days of remote work per week Alan health insurance (50% covered by Electra) Meal vouchers via Swile card (€10/day, 50% covered by Electra) 25 paid vacation days + 12 RTT (reduction of working time) days SYNTEC collective agreement (including vacation bonus, additional leave for special occasions, etc.) A quarterly company-wide event with the entire Electra team Sustainable Mobility Package Access to the company benefits platform (CSE) with numerous perks (culture, sports, etc.) Access to a platform dedicated to mental health, supporting your well-being at work and beyond, including up to 4 sessions per year with certified practitioners, covered by Electra Even if your profile doesn't match 100% of every criterion, we encourage you to apply. At Electra, we strive to create an environment where everyone feels comfortable, safe, and free to be themselves. We are committed to equal opportunities and do not tolerate any discrimination based on religion, cultural background, nationality, gender, sexual orientation, age, or disability. 💚 We value potential, motivation, and a learning mindset just as much as experience. 🚀 🗓️ Recruitment Process TA Interview – Raphaël Hiring Manager interview – Sophie (VP Operations) Use Case – Sophie (VP Operations) & Inès (Head of Core) Team fit – Inès (Head of Core) or Julien (Cofounder & Deputy CEO Operations)