Technical Customer Service (German) | Lisbon, Portugal | Performance Bonus

Lisbon, Portugal | On-Site | German + English | Monday to Friday – 08:00 AM to 08:00 PM (Rotational), Saturday and Sunday – 08:00 AM to 05:00 PM | 2 Days Rotational | Start Date: 16/Apr/26 ABOUT THE ROLE: We are seeking a German-speaking Technical Customer Service Representative to join our team in Lisbon. This role offers the opportunity to provide exceptional technical support to customers while working in a dynamic and multicultural environment. WHAT YOU WILL DO: — Deliver technical customer service support in German and English — Assist customers with technical inquiries and resolve issues efficiently — Work in a rotational schedule to ensure continuous customer support — Collaborate with team members to maintain high service standards — Adapt to a fast-paced work environment and respond positively to feedback WHAT WE ARE LOOKING FOR: — Fluency in German and English (written and spoken) — Strong communication skills and a passion for helping others — Comfortable with a dynamic work environment and open to feedback — Valid documentation: EU ID, Residence card, Manifestação de Interesse, Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF, or Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF — NISS is preferable to have WHAT'S IN IT FOR YOU: — Competitive base salary paid over 14 months — Performance Bonus: 120€ per 11 months — Attendance Bonus: 135€ per 12 months — Meal Allowance: 7.63€ per day — Welcome Bonus paid in 12 monthly instalments (1/12 per month) during the first year of employment — Health Insurance: Since day 1 (monthly contribution required). Free after 6 months of contract — Relocation support: Shared accommodation (up to 12 months) for candidates relocating from outside of Portugal (details discussed during interview). Relocation inside Portugal available for tier 1 languages (German, Nordics and Dutch) — Opportunity to work in vibrant Lisbon Interested candidates can apply directly.