German Speaking Customer Advisor

Are you a German speaker looking to launch a career in the dynamic world of finance? Do you thrive in a professional, high-energy office environment? We are looking for German-speaking Customer Advisors to join our prestigious Banking & Financial Services project in the heart of Porto, Portugal . This is a full-time, 100% on-site role . If you value face-to-face collaboration, a structured professional atmosphere, and the social buzz of a multicultural office, this is the perfect fit for you. The Project You will be representing one of Germany's leading commercial banking institutions. This project focuses on delivering high-end customer support for daily banking operations, digital banking platforms, and financial inquiries. You will act as a trusted point of contact for German-speaking account holders, ensuring their financial transactions and inquiries are handled with the utmost security and professionalism. Your Responsibilities Banking Support: Assist customers with inquiries regarding private accounts, credit cards, and online banking access. Transaction Assistance: Guide users through wire transfers, standing orders, and managing their digital wallets. Problem Resolution: Resolve issues related to lost or stolen cards, unauthorized transactions, and account security. Cross-Selling: Identify opportunities to inform customers about additional banking products or services that suit their financial needs. Compliance: Adhere strictly to European banking regulations and data protection (GDPR) standards to ensure client confidentiality. Requirements Language: Native or C2-level fluency in German and a minimum of B2 English . Experience: Prior experience in banking, insurance, or customer service is advantageous but not mandatory . We provide world-class, fully paid training. Communication: High level of professionalism, discretion, and a polite phone manner. Availability: Full-time (40 hours per week). Location: You must be willing to work 100% on-site at our modern hub in Porto. Education: High school diploma or equivalent (minimum). What We Offer We believe that a great office environment leads to great results. On-Site Perks: Work in a state-of-the-art office in Porto with modern break zones, coffee stations, and a diverse, international team. Relocation Package (for candidates abroad): * A private room in a shared company-provided apartment in Porto. Flight ticket reimbursement. Assistance with local administrative tasks (NIF, Social Security). Equipment: A fully equipped, high-spec workstation provided at the office. Health & Security: Comprehensive Private Health and Life Insurance from day one. Career Growth: Our banking project is one of our largest; we offer clear paths into Senior Advisor, Team Lead, and Quality Specialist roles. Stability: A long-term, full-time contract in a highly stable and essential industry. Social Life: Frequent team events, after-work gatherings, and city tours to help you integrate into the Porto lifestyle. Why Porto? Porto is consistently ranked as one of Europe's top destinations. Known for its stunning bridges, world-famous wine, and warm hospitality, it offers a high quality of life with a manageable cost of living. By working on-site, you'll be in the middle of the action, building lifelong friendships with colleagues from all over the world.