Dutch-Speaking Road Services Customer Care Specialist

Dutch-Speaking Road Services Customer Care Specialist Location: Porto, Portugal (On-site) Language: Dutch (fluent) + English Employment Type: Full-time, On-site About the Role We are looking for a calm, reliable, and customer-focused Dutch-Speaking Road Services Customer Care Specialist to join an international team in Porto, Portugal , supporting a leading road assistance and services provider. In this role, you will be the first point of contact for Dutch-speaking customers in need of roadside assistance, ensuring they receive prompt, professional, and reassuring support during stressful situations. Key Responsibilities Handle inbound contacts from Dutch-speaking customers requiring roadside assistance, vehicle recovery, or general road services support Accurately assess each situation, gather relevant information, and coordinate the appropriate assistance response Provide clear, calm, and empathetic communication to customers throughout the resolution process Liaise with service providers, dispatch teams, and third parties to ensure timely assistance is delivered Follow up with customers to confirm service completion and ensure satisfaction Accurately log all interactions, case details, and outcomes in the CRM system Adhere to internal protocols, SLAs, and quality standards at all times Requirements Fluent Dutch (C1/C2 level) — spoken and written Proficient level of English Strong communication skills with a calm, empathetic, and solution-oriented approach Ability to handle urgent and high-pressure situations professionally Good geographical awareness and familiarity with road assistance processes is a plus Detail-oriented with strong multitasking and organisational skills Previous experience in customer service, roadside assistance, or a similar role is beneficial but not required What's on Offer Competitive salary package Fully paid training and structured onboarding program Relocation support for candidates moving to Porto Career development opportunities within a global organisation Modern office in Porto Supportive, multicultural and collaborative team environment Additional employee benefits and perks Eligibility Notice This position is based in Porto, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal . Applications requiring visa sponsorship cannot be considered.