Dutch-Speaking Customer Service Specialist – Search Engine

Dutch-Speaking Customer Service Specialist – Search Engine Location: Lisbon, Portugal (On-site) Language: Dutch (fluent) + English Employment Type: Full-time, On-site About the Role We are looking for a tech-savvy and customer-focused Dutch-Speaking Customer Service Specialist to join a growing international team in Lisbon, Portugal , supporting one of the world's most widely used search engine platforms. In this role, you will be the key point of contact for Dutch-speaking users, helping them navigate the platform, resolve issues, and ensuring an exceptional experience at every touchpoint. Key Responsibilities Handle inbound contacts from Dutch-speaking customers via phone, email, and/or chat regarding search engine products and services Provide clear, accurate, and helpful guidance on platform-related queries and issues Troubleshoot and resolve customer concerns efficiently, escalating complex cases where necessary Educate users on platform features, tools, and best practices to enhance their experience Ensure consistently high customer satisfaction across all interactions Accurately log all contacts and resolutions in the CRM system Collaborate with team members and supervisors to continuously improve service quality Requirements Fluent Dutch (C1/C2 level) — spoken and written Proficient level of English Strong communication skills with a genuine customer-first mindset Tech-savvy with a solid understanding of internet products and digital tools Ability to work efficiently in a fast-paced, target-driven environment Previous experience in customer service or a similar role is beneficial but not required What's on Offer Competitive salary package Fully paid training and onboarding program Relocation support for candidates moving to Lisbon Career growth and development opportunities within a global company Modern office in a central Lisbon location Friendly, multicultural and collaborative team environment Additional employee benefits and perks Eligibility Notice This position is based in Lisbon, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal . Applications requiring visa sponsorship cannot be considered.