Customer Service Representative – Czech Speaker – Lisbon

Customer Service Representative – Czech Speaker – Lisbon Location: Lisbon, Portugal Start Date: 30 April 2026 Work Model: On-site Employment Type: Full-time Job Overview We are hiring a Czech-speaking Customer Service Representative to join a dynamic e-commerce support team in Lisbon. In this role, you will assist customers with inquiries related to online products and services, ensuring a high-quality experience while working in a fast-paced and customer-focused environment. Key Responsibilities Handle customer inquiries via phone, email, and chat Provide support related to e-commerce products and services Deliver clear and professional communication to customers Resolve issues efficiently while maintaining high satisfaction levels Manage high volumes of contacts during peak seasons Document all interactions accurately in internal systems Follow company procedures and service standards Requirements Native or fluent Czech (C1–C2 level) Good command of English (B2 or higher) Strong understanding of e-commerce environments Excellent communication and customer service skills Ability to handle high workload during peak periods Strong problem-solving and decision-making abilities Eligible to work in Portugal What's Offered Full-time on-site contract in Lisbon Salary: €920 x14 months + €45 x11 months Welcome bonus: €1,500 Accommodation support available Couples can stay together in one room, sharing an apartment with others Cost: €280 per month (for both) Paid training and onboarding Stable and international work environment Career development opportunities Schedule Monday to Sunday (rotational shifts): 08:00 – 17:00 or 09:00 – 18:00 2 rotational days off per week Future schedule may transition to 24/7 rotational shifts Apply Now If you are a Czech speaker looking to grow your career in Lisbon, apply today.