Marine Claims & Operations Manager

Role Overview This role is a senior leadership position in maritime insurance and operations , responsible for managing end-to-end Protection & Indemnity (P&I) claims and vessel-related incidents . You will act as the central coordinator during maritime incidents , working closely with P&I Clubs, legal entities, authorities, and vessel owners to ensure timely, compliant, and commercially effective resolutions. In parallel, you will lead a team of claims professionals , drive operational excellence, and contribute to business growth and stakeholder relationships . Key Responsibilities Claims & Incident Management Oversee and manage P&I claims and maritime incidents (e.g., collision, crew injury, pollution, cargo damage) Allocate and supervise cases, ensuring timely and accurate resolution Provide technical analysis and recommendations to clients Stakeholder Management Build and maintain relationships with P&I Clubs, lawyers, surveyors, and authorities Act as the primary escalation point for complex cases Represent the organization in industry engagements and client interactions Team Leadership Lead, mentor, and manage the claims handling team Drive performance, training, and development initiatives Ensure high levels of team productivity and service quality Compliance & Risk Control Ensure adherence to P&I guidelines, legal requirements, and internal policies Monitor risk exposure, debtor management, and conflict of interest Maintain strong quality and audit standards Business & Operational Contribution Identify and support new business opportunities Contribute to budgeting, reporting, and market analysis Support development of new service offerings (P&I / H&M / Medical cases) Key Requirements Experience Minimum 4-6 years in the shipping/maritime industry Hands-on experience in P&I claims, marine operations, or related functions Prior team management or supervisory experience Qualifications Chartered Ship Broker qualification or Legal qualification in shipping Completion of P&I/IG training modules (preferred) Skills & Competencies Strong analytical and problem-solving skills Sound knowledge of marine law, claims handling, and regulations Excellent communication, negotiation, and stakeholder management Ability to operate in high-pressure, time-sensitive environments Work Environment Combination of office-based coordination and on-site incident handling Requires availability for emergency situations (24/7 on-call when needed)