Dutch-Speaking Customer Support Specialist (Madrid-Based)

Job Overview We are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction. Key Responsibilities Provide excellent customer support via phone, email, and chat in Dutch and English Handle customer inquiries, complaints, and requests in a professional and timely manner Troubleshoot issues and provide appropriate solutions or escalate when necessary Maintain accurate records of customer interactions in the system Ensure customer satisfaction by delivering a high standard of service Work closely with internal teams to resolve complex cases Meet performance targets and KPIs (response time, resolution rate, customer satisfaction) Requirements Fluency in Dutch (C2 level) and good command of English (B2 or higher) Previous experience in customer support or a client-facing role is an advantage Strong communication and problem-solving skills Ability to work in a fast-paced environment Basic computer skills and familiarity with CRM systems Team player with a proactive attitude What We Offer Competitive salary package Relocation support (if applicable) Modern office in Madrid International and multicultural work environment Career development opportunities Training and continuous learning Preferred Profile Customer-oriented mindset Strong attention to detail Ability to remain calm under pressure Flexible and adaptable