Customer Service (German Speaking) | Lisbon, Portugal | 1500€ Welcome Bonus

Lisbon, Portugal | On-Site | German + English | Monday to Sunday - 08:00 to 17:00 or 09:00 to 18:00 (rotative shifts). At a later date, TBC by the client: 24/7 - Monday to Sunday (rotative shifts) | Start Date: 30/Apr/26 | 2 Rotative days off ABOUT THE ROLE: We are recruiting German-speaking Customer Service professionals to join a leading e-commerce company in Lisbon. In this role, you will provide exceptional customer support, handling inquiries and ensuring customer satisfaction across various communication channels. You will be part of a dynamic team supporting customers with their e-commerce needs. WHAT YOU WILL DO: — Provide outstanding customer service to German-speaking customers — Handle customer inquiries via multiple communication channels — Demonstrate strong knowledge of e-commerce products and services — Maintain high service standards and customer satisfaction levels — Manage contact volumes effectively, especially during peak promotion seasons — Apply empathy and rational decision-making to resolve customer issues — Stay updated and passionate about leading e-commerce solutions WHAT WE ARE LOOKING FOR: — Fluency in German and English (written and spoken) — Strong understanding of e-commerce — Excellent customer service skills — Outstanding verbal and written communication abilities — Empathetic approach with rational decision-making capabilities — Ability to cope with peaks in contact volumes during promotion seasons — Knowledgeable and passionate about e-commerce products and services WHAT'S IN IT FOR YOU: — Competitive base salary — Attendance Bonus: 60€ per 11 months — Meal Allowance: 7.63€ per day — Welcome Bonus: 1500€ - paid in 12 monthly instalments (1/12 per month) during the first year of employment — Health Insurance: Since day 1 (monthly contribution required). Free after 6 months of contract — Relocation support: Shared accommodation (up to 12 months) for candidates relocating from outside of Portugal (details discussed during interview). Relocation inside Portugal only for tier 1 (German, Nordics and Dutch) — Opportunity to work with a leading e-commerce company — Dynamic international work environment in Lisbon Interested? Apply now or contact us at angelina.penkina@cbtalents.org