Evening shift Operations Executive

Position Overview We are seeking a proactive Operations Coordinator to assist our Senior Account Manager in handling a portfolio of high-profile UK accounts. This role is a hybrid of account management & client relations, recruitment, and staff management. You will be hired by a local startup (3 month employment contract with a month probation, paid training) but will report directly to the UK management team at The Clean Network . We are not looking for a passive task-executor. We require an individual with the professional essence and upbeat energy to solve problems independently, offer process improvements, and grow into leadership roles as we expand. Daily Schedule & Responsibilities 14:00 – 17:00 | Account Support: Assist the Senior Account Manager with handling client accounts by resolving support tickets, managing client-specific requirements, and maintaining direct communication with key stakeholders while overseeing daily logistics such as Amazon procurement, consumable stock levels, and shift assignments within our staff management software. Administrative & Recruitment Phase: Lead the end-to-end recruitment of cleaning staff. Duties include posting vacancies in the ATS & Career site, screening and interviewing shortlisted candidates, and forwarding successful profiles to HR. In low-volume periods, you will optimize document templates and internal SOPs. Operational Oversight: Monitor and manage "live" shifts (e.g., late evening starts). You will be responsible for ensuring all staff are on-site and resolving any last-minute crises or scheduling conflicts in real-time, colorful examples being - cleaner's travel & commute issues, client requesting to postpone the cleaning as the meeting is taking longer than planned etc. Key Duties Client Relations: Act as the primary bridge between UK clients and field staff. Tech Management: Maintain workflows and schedules within Google Workspace and Monday.com , be the person in charge of the ATS & Career site. Crisis Management: Identify and resolve operational bottlenecks or staffing emergencies immediately. Business Growth: Provide feedback and solutions to improve service delivery and internal efficiency. Candidate Requirements Communication: Exceptional verbal and written English; must be comfortable communicating with major UK brands and businesses. Location: Ideally based in the Sarajevo Metropolitan area (for local synergy). Mindset: Proactive, solution-oriented, and capable of working without constant supervision. Technical Literacy: Proficiency in Google Workspace (Google Docs, Sheets, Drive), ATS experience and experience with project management software (Monday.com preferred) or similar. Benefits Paid Training: Comprehensive, fully paid onboarding and systems training from day 1. Market Exposure: Direct experience working with well-known UK brands and high-profile projects. Clear, fair and achievable bonus structure. Remote Work: 100% remote flexibility (work from a caffe, beach or your bed, no stress). Career Advancement: Potential to move into specialized project management as the company scales.