National Customer Service Call Centre Agent

Our client who is seeking a National Customer Service Call Centre Agent for their Head Office in Kempton Park is a leader in hygiene services, committed to providing top-tier solutions to businesses nationwide. Requirements 5 Years Customer Service Experience 2 to 3 Years Call Centre Experience Education Matric Garde 12 Diploma in Call Centre (non negotiable) Responsibilities Identify and respond to customer needs Answer incoming calls and log tickets timorously Record all complaints on the system Ensure that all complaints are resolved within the specified times Follow up on customer queries and overdue tickets Conduct customer satisfaction surveys Assist Key Accounts Manager Schedule call centre activities to facilitate effective execution Manage and analyse customer service levels Respond to complex requirements from clients Location: Head office in Kempton Park Salary: Up to R13 000 Cost to Company (CTC) before deductions Benefits: Performance based Bonus in December Working hours: 08:00 to 16:30 Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za