Remote Customer Service Representative

Company: HEC Income Tax Preparation Job Type: Full-Time / Part-Time (Remote) Location: Remote – United States Only Pay: $24.00 – $31.00 per hour Job Overview HEC Income Tax Preparation is seeking a professional and customer-focused Remote Customer Service Representative to support our growing client base. In this role, you will serve as a key point of contact for customers, assisting with inquiries, providing accurate information, and ensuring a high standard of client satisfaction. This is a fully remote opportunity open to applicants residing in the United States only. Key Responsibilities Respond promptly to customer inquiries via phone, email, and live chat Provide clear and accurate information regarding company services Assist clients with account updates and general support requests Maintain detailed and accurate records of customer interactions Resolve customer concerns efficiently while maintaining professionalism Collaborate with internal teams to ensure timely service delivery Qualifications High school diploma or equivalent required Previous customer service, administrative, or client support experience preferred Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Proficiency with computers and common communication platforms Ability to work independently in a remote environment Benefits Competitive hourly compensation Flexible scheduling options Fully remote work environment Supportive and collaborative team culture Opportunities for professional development and advancement Work Schedule Flexible hours available 20–40 hours per week based on availability Application Process Qualified candidates residing in the United States are encouraged to apply. Selected applicants will be contacted regarding the next steps in the interview process.