French + English B2 Customer Success Specialist - Sofia

We are hiring a French + English B2-speaking Customer Success Specialist to join an international team based in Sofia. In this role, you will support customers across multiple channels, handle inquiries efficiently, and contribute to a high-quality service experience. Key responsibilities: - Assist customers via email, chat, and/or phone - Resolve inquiries in a timely and professional manner - Ensure high levels of customer satisfaction - Collaborate with internal teams when needed Requirements: - Fluency in French + English B2 - Good command of English - Strong communication and problem-solving skills - Customer-oriented mindset What is offered: - Work model: Hybrid. - International opportunity based in Sofia - Career growth opportunities - International work environment