Application Training & Support Coordinator

Description This role supports firm-wide technology training and end-user assistance by coordinating training operations, supporting instructors, and delivering high-quality customer support. The position blends administrative execution, instructional support, and hands-on IT assistance in a fast-paced professional services environment. Responsibilities Maintain, update, and publish the monthly IT training calendar , including course descriptions and scheduling details Coordinate and support virtual and in-person training sessions , including webinar setup, Zoom link management, room preparation, firm-wide communications, live session monitoring, and participant assistance Distribute onboarding communications to new hires outlining available technology training resources Manage shared IT mailboxes (Training, IT Information, Pilot Feedback), ensuring timely responses and resolution of inquiries Maintain and publish the IT On-Call Escalation Schedule Track, manage, and distribute training manuals, handouts, and classroom materials Administer post-training evaluations and compile participant feedback Coordinate repairs, maintenance, and readiness of training room equipment Schedule and manage training room usage for other firm departments Assist with the creation, formatting, and maintenance of training materials using firm-approved templates and standards Support Application Training & Support Specialists in developing manuals, quick reference guides, and online documentation Participate in a train-the-trainer program , initially observing and supporting instructor-led sessions Progressively co-facilitate and independently deliver training classes as proficiency increases Provide floor support during system rollouts, upgrades, and major technology initiatives Deliver high-quality end-user support by promptly claiming, troubleshooting, and resolving Help Desk tickets Requirements Minimum one year of experience in a training, technology, or legal environment Prior law firm experience preferred Proficiency with Windows operating systems and Microsoft Office applications Strong organizational, time management, and problem-solving abilities Ability to work independently with minimal supervision Excellent written and verbal communication skills Ability to present information clearly to groups of varying sizes and audiences Demonstrated ability to manage multiple priorities in a fast-paced environment with strong attention to detail Proven discretion and ability to maintain confidentiality Professional demeanor with strong interpersonal and client service skills Flexibility to work additional hours as needed