Croatian Speaking Travel Agent (Remote in Greece)

Are you passionate about the world of travel? We are looking for energetic, customer-centric professionals to join a global leader in online reservations. This is your chance to represent a world-renowned travel platform from the comfort of your home in Greece , ensuring travelers have a seamless experience from booking to check-out. Whether you are an experienced service professional or a motivated newcomer with the right language skills, we want to hear from you! YOUR VIRTUAL ROLE As a Croatian-Speaking Travel Expert, you will be the heartbeat of our customer experience. Your mission is to turn travel hurdles into smooth departures. Core Responsibilities: Omni-channel Support: Manage high-volume inquiries via phone, email, and live chat in both Croatian and English. Expert Problem Solving: Resolve booking issues, handle cancellations, and navigate payment queries with empathy and speed. Platform Mastery: Stay updated on the latest travel policies and platform features to provide top-tier advice. Detailed Documentation: Log every interaction in our CRM to ensure a consistent and professional customer journey. Quality & Collaboration: Meet high service standards (SLAs) while working closely with your team to improve our global service. WHO YOU ARE We are looking for effective communicators who can thrive in a fast-paced, digital environment. Language Mastery: Native or Fluent Croatian (C2) and a strong command of English (B2) for internal training and communication. Technical Readiness: You are comfortable working remotely, possess a stable internet connection, and are legally authorized to work in Greece . Human Touch: You have a gift for active listening, empathy, and keeping organized under pressure. Self-Starter: You are disciplined enough to manage your time effectively in a 100% remote setup. REWARDS & BENEFITS We believe that a happy team provides the best service. That's why we offer a comprehensive package designed for your peace of mind. Financial & Health Competitive Pay: A salary that reflects your specialized language skills. Performance Bonuses: Extra incentives for those who go above and beyond. Full Coverage: Comprehensive private health and life insurance from day one. Growth & Perks Career Pathing: Real opportunities for vertical promotions and internal mobility. Lifestyle Perks: Access to employee discounts, wellness initiatives, and referral rewards. Full Tech Kit: We ship all the hardware you need (laptop, headset, etc.) directly to your door. RELOCATION SUPPORT (FOR THOSE MOVING TO GREECE) Dreaming of a life in Greece? We make the transition easy: Travel Coverage: Full reimbursement for your flight ticket to Greece. Welcome Stay: Four weeks of complimentary hotel accommodation while you find your new home. WHY JOIN OUR TEAM? This isn't just a job; it's an entry point into a diverse, multinational community. You will receive world-class training to become an expert in the travel industry while enjoying the ultimate flexibility of a remote lifestyle.