Customer Service Specialist (Polish and English)

Customer Service Specialist (Polish & English) Location: Lisbon, Portugal (Onsite) Start Date: April 30th, 2026 We are seeking a dedicated and passionate Customer Service Specialist to join our international team in Lisbon. This role is ideal for individuals who possess a strong understanding of the e-commerce sector and are committed to delivering exceptional service standards for leading global products. Role Overview As a Customer Service Specialist, you will be the primary point of contact for our Polish-speaking customers. You will provide high-quality support, ensuring that every interaction reflects our commitment to excellence and empathy. This position requires a proactive mindset and the ability to handle high-contact volumes during peak promotional seasons. Key Responsibilities Customer Support: Deliver professional and empathetic assistance via verbal and written communication channels. E-commerce Expertise: Maintain a high level of knowledge regarding leading e-commerce products and service standards. Decision Making: Utilize rational decision-making skills to resolve customer inquiries efficiently. Operational Flexibility: Adapt to shifting priorities and volume peaks, particularly during high-demand retail seasons. Working Hours & Schedule Current Schedule: Monday to Sunday, with rotative shifts (08:00 – 17:00 or 09:00 – 18:00). Days Off: 2 rotative days per week. Future Requirement: Flexibility for a 24/7 rotative shift schedule (To be confirmed by the client at a later date). Professional Requirements Language Proficiency: Native or near-native level in Polish and high proficiency in English. Skills: Excellent communication skills, strong emotional intelligence (empathy), and a solution-oriented approach. Experience: Previous experience in customer service or the e-commerce industry is highly regarded. Mindset: A passion for technology and digital retail trends. Compensation & Financial Benefits Base Salary: €920 per month (paid over 14 months per year). Welcome Bonus: €1,000 (Polish speakers), paid in 12 monthly installments during the first year of employment. Attendance Bonus: €45 per month (paid over 11 months per year). Meal Allowance: €7.63 per working day. Comprehensive Benefits Health Insurance: Available from Day 1 (with a monthly contribution). Becomes free of charge after 6 months of employment. Relocation Support (Outside Portugal): Access to shared accommodation for up to 12 months (specific details will be provided during the interview process). Relocation Support (Inside Portugal): Please note that internal relocation support is reserved for Tier 1 languages (German, Nordics, and Dutch). Travel: Please be advised that flight tickets are not provided as part of the relocation package. You can apply to here or send mail to yaren.minas@cbtalents.org