Assistant Manager – CRM (Customer relationship)

We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams. Key Responsibilities: – Manage the end-to-end customer relationship process from booking to handover. -Coordinate with sales, finance, projects, and legal teams to resolve customer queries. -Handle customer documentation, agreement execution, and payment follow-ups. -Ensure timely updates to customers regarding project progress and possession timelines. -Address customer concerns and provide effective resolutions. -Support in CRM data management and maintaining accurate records. -Assist in planning and executing customer engagement initiatives. -Generate reports and MIS for management review. Desired Candidate Profile -Bachelors degree in Business Administration or related field. -Minimum 4–7 years of experience in CRM within a real estate developer firm (mandatory). -Excellent communication and interpersonal skills. -Strong organizational and problem-solving abilities. -Proficiency in MS Office and CRM software. -Ability to work under pressure and meet deadlines.