Sales & Operations Manager

We are seeking a detail-oriented and commercially driven Senior Executive – Sales & E-commerce Operations to manage and optimise the day-to-day performance of Reflaunt-powered resale platforms. This is a cross-functional role at the intersection of digital merchandising, partner management, operational execution, and AI-enabled workflows. You will play a key role in leveraging data and emerging technologies to drive efficiency, improve catalogue quality, and unlock growth opportunities. The ideal candidate is analytical, tech-savvy, and solution-oriented, with the ability to work across stakeholders while continuously identifying smarter, more scalable ways of working. Tasks E-commerce Merchandising Own and optimise online merchandising across categories, brands, and resale programs Manage product onboarding, categorisation, tagging, and content accuracy Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.) Monitor stock availability, pricing, and sell-through performance Drive seasonal drops, launches, and trading initiatives Identify gaps, risks, and opportunities impacting sales and customer experience Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency Sales & Partner Operations Manage day-to-day coordination with assigned brand partners Drive partner onboarding and ensure ongoing operational alignment Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors Share regular performance insights and actionable recommendations with partners Ensure adherence to Reflaunt processes and SLAs Use data and AI-driven insights to proactively identify partner growth opportunities Operations & Fulfilment Oversee order flow and ensure smooth execution from listing to delivery Coordinate with operations, logistics, and warehouse teams Monitor inventory health and proactively flag discrepancies Drive resolution of fulfilment-related issues impacting customer experience Identify and implement process improvements, including automation and AI-led efficiencies Performance & Reporting Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability Deliver weekly and monthly performance reports with actionable insights Conduct ad-hoc analysis across categories, partners, and campaigns Maintain dashboards and ensure data accuracy Leverage AI tools and data models to identify trends, forecast performance, and recommend actions Cross-Functional Collaboration Work closely with Operations, Tech, Commercial, and Marketing teams Act as a key link between merchandising, partner needs, and operational execution Support resolution of catalogue, pricing, and fulfilment issues Contribute to building scalable, tech-enabled processes as Reflaunt grows Requirements Experience 5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles Experience with marketplaces or resale models is a plus Exposure to fashion, luxury, or sustainability-driven businesses preferred Skills Strong attention to detail and organisational skills Commercial mindset with understanding of e-commerce performance metrics Proficiency in Excel / Google Sheets (pivots, basic formulas) Strong communication and stakeholder management skills Ability to manage multiple priorities in a fast-paced environment Comfortable working with AI tools and digital platforms to improve workflows and efficiency Curiosity and adaptability towards emerging technologies and automation Proactive, ownership-driven, and solution-oriented Benefits Why Join Reflaunt Rare hybrid role with real creative and strategic authority — you own the product and the brand Work directly with the CEO and influence company direction from day one VC-backed company entering its next phase of growth — significant career upside Build meaningful technology with measurable environmental impact in the circular fashion economy Backed by Fashion for Good, the CEO of Balenciaga, and Madaluxe 100% remote with a collaborative, international team