Operations Division Head (Commercial | Retail)

Role Overview The Division Head for Operations will lead the overall performance, efficiency, and strategic direction of a portfolio of large-scale commercial assets. This role is accountable for ensuring that all properties operate seamlessly, remain financially strong, and deliver a high-quality experience for both tenants and customers. It covers both operational execution and technical oversight, including property upkeep, engineering services, tenant engagement, security, and compliance, while driving long-term asset value and sustainability. Qualifications Bachelor's degree in Business Administration, Engineering, Real Estate Management, or a related field; MBA or relevant postgraduate degree is an advantage Minimum of 15 years of experience in commercial property or retail asset management , with at least 7 years in a senior leadership capacity Must currently be in a senior management or executive-level role Proven track record in managing multi-site portfolios and delivering strong financial results Solid background in both day-to-day operations and technical services (e.g., facilities, engineering, maintenance) Strong experience in tenant relations, lease coordination, and stakeholder management Demonstrated ability to lead large, cross-functional teams across multiple locations Strong business acumen, strategic thinking, and decision-making skills Deep understanding of regulatory compliance, safety standards, and risk management. Key Responsibilities Strategic Direction: Set and execute strategies to enhance asset performance, operational efficiency, and long-term value across the portfolio Portfolio Oversight: Ensure smooth and consistent execution of on-ground functions across properties, including housekeeping, security, parking, and customer-facing services Financial Stewardship: Drive revenue growth and cost efficiencies; oversee budgeting, forecasting, and performance tracking to meet profitability targets Technical & Facilities Oversight: Lead the management of building systems and infrastructure, ensuring reliability, safety, and efficiency through robust maintenance programs Tenant & Partner Management: Strengthen relationships with tenants and partners to support high occupancy, retention, and alignment with overall asset positioning Risk, Safety & Compliance: Ensure all properties adhere to legal, safety, and environmental requirements; implement risk mitigation and emergency preparedness measures Leadership & Capability Building: Develop and lead high-performing teams, promoting accountability, collaboration, and continuous improvement Customer Experience Enhancement: Champion initiatives that improve foot traffic, engagement, and overall visitor experience to maintain competitiveness Stakeholder Coordination: Work closely with internal teams, service providers, and external partners to ensure alignment and execution of operational goals Process Improvement & Innovation: Drive continuous improvement initiatives and adopt best practices to enhance efficiency and overall asset performance