German-Speaking Customer Service Agent

Location: Sofia, Bulgaria Full-Time | On-site / Hybrid Options About the Role Are you fluent in German and enjoy helping others? Would you like to work in a diverse, international environment where your communication skills truly make an impact? Were looking for a German-speaking Customer Service Agent to join our team in Sofia ! In this role, youll be supporting our customers with empathy and efficiency, becoming a valued part of a collaborative and growing company. What You'll Do Handle customer inquiries in German via phone, email, or chat. Provide friendly, accurate, and professional support for a range of products or services. Assist with account questions, order details, and technical troubleshooting. Log all customer interactions in the CRM system. Coordinate with internal departments to resolve more complex issues. Ensure customer satisfaction through timely and effective communication. What Were Looking For Fluent German (C1 or higher) and good English communication skills (B2+) . Previous experience in a customer support role is an advantage but not required full training is provided! Good computer skills and a quick learner when it comes to new systems. A calm, friendly, and solution-focused approach. Based in Sofia or willing to relocate (relocation support available). What We Offer Competitive monthly salary with bonus opportunities. Relocation package : including flight coverage and temporary accommodation. Paid training and continuous development programs. Private medical insurance and wellness initiatives. Modern and comfortable office space in central Sofia . Flexible work arrangements (hybrid options available). A supportive, multicultural team and inclusive company culture. Fun team events and career growth opportunities.