Italian Customer Support - Hybrid in Porto

Italian-Speaking Claims & Customer Support Specialist Porto, Portugal | Hybrid (after training) | Full-time We are currently hiring Italian-speaking professionals to join a growing international team in Porto. This is a great opportunity for candidates with a background in customer support, administration, or even mechanics , looking to build a stable career in a structured environment. Your role You will be responsible for managing and processing automotive-related cases, ensuring accuracy, compliance, and high-quality service: Register and manage cases in internal systems Handle automotive repair claims according to contract coverage Verify request eligibility and assess risk Communicate with internal departments and partners (phone & email) Notify decisions to customers and stakeholders Ensure administrative follow-up of all operations Maintain quality, compliance, and data confidentiality standards Contribute to team performance and continuous improvement What you bring C2 Italian level + Portuguese or English (minimum B2) Experience in customer support, administration, or similar roles Background or interest in mechanics is a strong plus Strong communication and organizational skills Ability to work under pressure and manage multiple tasks Team-oriented mindset with a proactive attitude What's in it for you Salary: €1000 – €1100 gross/month (depending on experience) €12/day meal allowance Health and life insurance Hybrid model: first month on-site, then 50/50 hybrid (based on autonomy) International and supportive work environment Career growth opportunities Location: Porto, Portugal Interested? Please send your updated CV or reach out for more information. Marco Velenosi marco.velenosi@cbtalents.com +39 334 619 6398