Technical Lead (Automotive)

Act as the initial point of contact for high-speed engine system technical issues that have been escalated; work with internal engineering and product teams to conduct root cause analysis and offer practical solutions. Organize technical service instances that call for cross-functional cooperation, making sure that information is effectively shared between the departments of service operations, sales, engineering, and aftersales. To guarantee smooth service execution, oversee field service engineers' service coordination, including work assignment, resource planning, and technical preparation. Assign service engineers to test the engines and work with the workshop supervisor to plan the test bed. As the subject matter expert, actively participate in customer meetings, audits, and technical reviews while providing remote and onsite technical support to clients in the APAC region. To assist with Integrated Logistics Support (ILS) preparation for tenders and ongoing project deliveries, collaborate closely with the sales and project teams. Determine the technical skill gaps in the high-speed engine service team and Business Partners; work with the Engine Academy to create and deliver organized training programs (classroom, digital, and hands-on). Enhance diagnostic skills, technical competency, and customer communication by coaching and mentoring field service engineers and technicians. Uphold and manage the region's internal and external service employees' certification status, competency records, and service skill matrix. Determine corrective and preventive measures for persistent service issues or non-conformities, and assist with root cause investigations. Participate in projects for continuous improvement and service process standardization to lower service costs and boost technical responsiveness. Create and maintain service documentation, such as technical checklists, reports, bulletins, troubleshooting manuals, and SOPs. Track training results, technical KPIs, and service effectiveness metrics, and suggest data-driven enhancements. Engage in regional and international technical forums to reflect the performance and insights of the local organization. Maintain safety and quality standards in all field support and training operations in accordance with Ministry of Manpower regulations and rules. In order to support onsite technical interventions, customer engagements, training facilitation, and service coordination, up to 20% of travel (both domestic and foreign) is necessary. Requirements: Mechanical or electrical/electronic engineering bachelor's degree (or its equivalent). At least 6 years of field support or technical service experience, preferably in the high-speed engine, energy, or maritime sectors. Demonstrated practical diagnosis and troubleshooting skills. Strong communication, coordination, and documentation abilities. Expertise instructing junior engineers or providing technical training. Expertise in field service engineers' operational assistance and service coordination. Familiarity with e-learning platforms, service quality frameworks, and training development tools. Knowledge of digital service tools and remote diagnostics.